Warranty and Returns Policy

Effective date: May 2026

Shipping Warranty

All Dan-Tech Energy products ship with full shipping protection. If your order arrives damaged in transit, contact us within 48 hours of delivery with photos and we will arrange a replacement or refund at no cost.

Product Warranty

Dan-Tech Energy provides a 12-month warranty on the following product categories:

Battery packs with integrated BMS
Chargers
Energy In Case systems
Power stations

The warranty period begins on the date of delivery.

What the Warranty Covers

Any verified manufacturing defect or technical failure under normal operating conditions. This includes BMS faults, cell failure, and charging circuit issues that are not caused by external factors.

What the Warranty Does Not Cover

The warranty is void if the product has been:

Opened, disassembled, or internally modified
Physically damaged (impact, crushing, water ingress)
Operated outside the specified voltage, current, or temperature ranges
Connected to non-compatible chargers or loads

How to Make a Warranty Claim (RMA Process)

Contact us at info@danenergy.com describing the issue
Our team will assess whether the fault is covered under warranty
If approved, you will receive an RMA number and shipping instructions
Complete and attach the RMA form (download below) to your shipment
Ship the product to our Berlin facility
We will repair or replace the unit and return it to you free of charge

Shipping to our facility is at the customer's cost. Return shipping is covered by Dan-Tech Energy.

Return Address

Dan-Tech Energy GmbH
Max-Planck-Str. 7
12489 Berlin
Germany

RMA Form

[RMA form document will be attached here]

Contact

For warranty claims and returns:
info@danenergy.com